The Steel Spoon Logo
Seamless Transition & Operations

How Our Service Works

We designed our catering partnerships to be simple, organised, and totally stress-free. Toggle below to see our onboarding setup and our daily operation structure.

Step-By-Step Setup

Two Ways to Partner With Us

We offer a traditional consultation route, or a radically streamlined self-onboarding portal for settings that are happy with our pricing and ready to secure their capacity immediately.

Recommended

Fast-Track Setup

For settings ready to proceed. Instantly secure your delivery capacity, build your menu, and generate your contract online in under 5 minutes.

1

Configure Service

Input your portions, choose your package (Lunch, Full Day, etc.), and specify delivery details.

2

Design Your Menu

Select your mains. Our intelligent system automatically pairs the correct vegetarian alternatives based on your package.

3

Agreement & Deposit

Review your auto-generated Service Agreement, sign digitally, and download your fully-refundable launch deposit invoice.

4

Book Kickoff Call

Schedule a precise time inside the portal for your Account Manager intro call to finalise logistics and app training.

Traditional Enquiry

For settings needing custom proposals, multi-site quotes, or those who just want to chat through our processes with an expert first.

1

Initial Consultation

Get in touch. We'll discuss your specific constraints, budget, and complex allergy requirements over the phone or email.

2

Bespoke Proposal

We provide a customised quote, manual menu design, and logistics plan within 48 hours for your approval.

3

Manual Setup & Training

We process your contract manually, generate your invoices, and set up your setting's app profile.

4

Transition Trial

Start with an introductory week while we monitor operations closely and gather initial feedback.

Ready to Partner With Us?

Choose the path that works best for your setting. Fast-track your setup online instantly, or speak to our team for a custom proposal.

Fast-Track Setup

Happy with our pricing and ready to proceed? Use our secure portal to configure your package, customise your menu, digitally sign your agreement, and secure capacity instantly.

Launch Self-Onboarding

Custom Consultation

Need a bespoke proposal, have complex multi-site requirements, or just want to chat through how our logistics work? Get in touch with our account managers.

Contact Our Team